Terms & Conditions

Agent: Authorized distributor or delivery partner.

User/Consumer: End-customer purchasing via the Aqvaruna platform.

Net Payout: Settlement amount due to Agent after fees, commissions, and adjustments.

Proof of Delivery (POD): OTP + geo-tagged, time-stamped delivery photo.

Order Acceptance: Confirmation by Agent of capacity to deliver.

Wallet Credits: Promotional cashback balance, non-legal tender.

Downtime Event: Verified outage of app, PG, or core platform.

These Terms govern use of Aqvaruna by Users and Agents. Specific policies (Refunds, Privacy) form part of this Agreement. In case of conflict, specific policy prevails over general terms.

Provide accurate delivery address and payment details.

Do not engage in fraudulent orders, false claims, or misuse of offers.

Return container assets within 7 days or face replacement charges.

Acknowledge surge pricing or cancellation fees when disclosed pre-checkout.

Maintain hygiene and safety standards in storage and delivery.

Provide POD for each delivery.

Adhere to declared capacity; may refuse over-capacity or out-of-zone orders without penalty.

Notify promptly of service disruptions.

Maintain segregated client funds account for payouts.

Process Agent payouts on T+2 basis, with interest credit for delays.

Disclose commissions and PG fees transparently; reverse undisclosed deductions within 2 days.

Provide live SLA meters for acceptance, dispatch, delivery, and refund timelines.

Maintain at least two PG partners for redundancy.

Wallet Credits: Promotional, non-cash, non-transferable; valid for 90 days unless otherwise specified.

Cashback Credit Timeline: Typically within 72 working hours; if delayed beyond 5 business days, equal-value voucher issued until resolution.

Promo Cost Allocation: Cashback funded by Aqvaruna unless Agent consents in a countersigned campaign brief. No forced deductions.

Offer Stacking: Only one promotion applies per order; highest single discount defaults unless expressly allowed.

Promo Caps: Cashback/discounts capped at ₹X/order, ₹Y/day, ₹Z/month per user/device/payment instrument.

Promo Bugs/Misfires: Platform will honor displayed benefit or issue equivalent make-good, and pause faulty promotions until fixed.

Fraud & Abuse: Misuse (fraud, multiple accounts, technical manipulation) disqualifies eligibility; accounts may be suspended or terminated.

Refunds time-bound per Refund Policy; countdown visible to Users.

POD governs delivery disputes; if valid, no Agent deduction.

Late User cancellations post-dispatch → late cancellation fee.

Dispute ladder: Support → Ops Lead (48h) → Payments PM (72h) → Arbitration.

Chargeback Handling: Aqvaruna will investigate, provide evidence, and manage outcomes. Abusive chargebacks may result in Wallet suspension or account termination.

Security incidents → notify affected Users/Agents within 72 hours.

Retention only as required by law and minimum necessary duration.

See Privacy Policy for details.

Penalties capped at net margin per order or defined weekly cap.

SLA credits = sole remedy for downtime, payout delays, or minor breaches.

Platform indemnifies Agents for GST miscalculation penalties caused by system error.

This Policy shall be governed by the laws of India.

Exclusive jurisdiction: courts of City, Ahmedabad.

Grievance Officer details published in Privacy Policy.

Response time: within 4 business hours for urgent issues; closure within 7 days.

For any questions regarding these Terms, reach us at:

Email: support@qbicorn.me