Refund & Cancellation Policy

All payments are processed via secure payment gateways.

Refunds are guided by fairness, transparency, and statutory compliance.

Proof of Delivery (POD) (OTP + geo-tagged, time-stamped delivery photo) is the primary evidence standard in delivery disputes.

Refunds apply in the following cases:

Failed Transaction – payment debited but order not confirmed.

Duplicate Payment – accidental multiple charges.

Non-Delivery – verified service failure; refund issued after POD check.

Order Cancellation – if requested before dispatch and accepted.

Damaged, Wrong, or Expired Product – full refund or replacement guaranteed.

Refunds are not applicable for:

Successful deliveries with valid POD.

Expired or lapsed cashback/wallet credits.

User cancellations after dispatch (late cancellation fee may apply).

Misuse of offers or fraudulent transactions.

Refunds credited to the original payment source within 7–10 business days, subject to PG/bank timelines.

Refund countdown timer visible inside the app.

If refund exceeds 10 business days, Aqvaruna issues an interest credit or goodwill voucher.

Duplicate charges are treated as PG errors → Platform funds refund, recovers from PG (not Agent).

Valid POD: No deduction from Agent; User refund only as Platform-funded ex gratia.

Missing POD: User refund proceeds, deduction applies to Agent unless resolved otherwise.

Delivery theft/doorstep loss: User must file police complaint for high-value claims.

Before dispatch: full refund.

After dispatch: late cancellation fee disclosed at checkout.

Over-delivery mistakes: extra items collected within 48h or billing auto-adjusted.

Aqvaruna compiles and submits POD and transaction evidence to issuer.

If chargeback upheld despite valid delivery, Aqvaruna may recover via Wallet debit, withheld payouts, or account suspension.

Valid chargebacks (fraud, failed service) refunded to original method.

Repeated abusive chargebacks may lead to account termination.

Users notified within 48h of initiation; resolution targeted within 15 business days.

Penalties capped at net order margin or defined weekly cap.

SLA credits = sole remedy for delays, downtime, payout sync errors.

Platform indemnifies Agents for GST miscalculation penalties caused by system error.

This Policy shall be governed by the laws of India.

Exclusive jurisdiction: courts at [Insert City].

Refund & Support Desk

Email: refunds@aqvaruna.com

Response SLA: acknowledge within 48h, resolve within 7 business days.

Refunds are strictly limited to the transaction value paid. Aqvaruna is not liable for indirect, consequential, or incidental damages.

For refund or cancellation queries, reach us at:

Email: support@qbicorn.me